Oct 29, 2022 4:00:34 PM Me

Hi, I am currently waiting for a check to come in Thursday of next week, 11/3/22 I will be able to make a payment and get balance below limit. Please make note 📝 in my account. Thanks!

Oct 29, 2022 4:00:36 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Hello 👋, I'm Apple's automated assistant.

Oct 29, 2022 4:00:37 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

To get you to the right place, I'll need some more information. Please choose or reply with the option below that best describes what you need help with.

Oct 29, 2022 4:00:38 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

com.apple.icloud.apps.messages.business.extension

Payment Topics

Choose an option

Oct 29, 2022 4:00:53 PM Me

Business

Apple Card payment

Oct 29, 2022 4:00:55 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

I can help you with your Apple Card.

Oct 29, 2022 4:00:55 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

com.apple.icloud.apps.messages.business.extension

Verify with Goldman Sachs

Oct 29, 2022 4:01:00 PM Me

Business

Yes, verify my Apple Card account.

Oct 29, 2022 4:01:04 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

You’re now connected to the Apple Card team at Goldman Sachs.

Oct 29, 2022 4:01:04 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

A Specialist will send you a message here after reviewing your account.

Oct 29, 2022 4:01:12 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

We're happy to help 24/7. As I assist you, please note we are also available by phone: 877-255-5923 or mail: Goldman Sachs Bank USA, P.O. Box 45400, Salt Lake City, UT 84115-0400. This is an attempt to collect a debt and any information obtained will be used for that purpose.

Oct 29, 2022 4:01:23 PM Me

Hi, I am currently waiting for a check to come in Thursday of next week, 11/3/22 I will be able to make a payment and get balance below limit. Please make note 📝 in my account. Thanks!

Oct 29, 2022 4:01:53 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

HELLO MY NAME IS ZAYEVION SMITH. I AM A APPLE SPECIALIST WITH GOLDMAN SACHS BANK USA.YOU ARE CHATTING IN TODAY NEEDING ASSISTANCE WITH SCHEDULING A PAYMENT NEXT WEEK CORRECT?

Oct 29, 2022 4:02:42 PM Me

Yes. Actually if we can make the payment for Friday, Nov 4th that would be best

Oct 29, 2022 4:03:01 PM Me

By then check will have cleared on my end

Oct 29, 2022 4:03:37 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Thank you so much Bert. One moment while I go ahead and review your account today. Thank you so much!

Reactions:

Liked by Me

Oct 29, 2022 4:06:08 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Thank you so much for waiting. So i do see here that you have a current balance of $4,132.03 with a minimum due of $232.00 how much will you be paying next week Friday?

Oct 29, 2022 4:08:21 PM Me

232.00

Oct 29, 2022 4:09:28 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Thank you so much for confirming Bart. I see that you have a payment on file ending 8633 is that the payment you will be using today?

Oct 29, 2022 4:11:44 PM Me

I’ll be adding a new payment source to my account through the phone next Wednesday

Oct 29, 2022 4:12:17 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Okay so I can set up a " Promise to Pay" due to me not being able to take any bank account information over chat.

Oct 29, 2022 4:12:26 PM Me

perfect

Oct 29, 2022 4:12:28 PM Me

yes

Oct 29, 2022 4:12:52 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

I have successfully made that arrangement for you today Bart.

Oct 29, 2022 4:13:12 PM Me

excellent, thank you!

Oct 29, 2022 4:13:22 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

IT WAS A PLEASURE ASSISTING YOU. I HOPE YOU HAVE A GREAT DAY

Oct 29, 2022 4:13:58 PM Me

you too thanks!!

Oct 29, 2022 4:14:00 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

I can get you to someone who can help, but I need a little more information first. Please choose an option from the list below, or tell us the topic you need help with.

Oct 29, 2022 4:14:01 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

com.apple.icloud.apps.messages.business.extension

Help Topics

Choose an option

Sep 04, 2023 3:01:48 PM Me

Payment assistance program

Sep 04, 2023 3:01:51 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

You’re now connected to the Apple Card team at Goldman Sachs.

Sep 04, 2023 3:01:51 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

A Specialist will send you a message here after reviewing your account.

Sep 04, 2023 3:01:58 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

An Apple Card specialist will be with you as soon as possible.

Sep 04, 2023 3:01:59 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Sep 04, 2023 3:02:40 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Hello Bert my name is Janieya I'll be more than happy to assist you.

Sep 04, 2023 3:03:04 PM Me

HI Janieya, I’m in a tough spot at the moment.

Sep 04, 2023 3:03:27 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Bert, we may have some options to assist in this challenging time. How long do you think it will be before you can resume making your minimum monthly payments?

Sep 04, 2023 3:03:31 PM Me

I am unemployed and looking for work, and right now I’m unable to make payments. I was curious what options there are for me?

Sep 04, 2023 3:03:58 PM Me

I would estimate that things should be back to normal by November 2023

Sep 04, 2023 3:05:18 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

I see you are eligible for an Apple Card payment plan that allows you to break up your minimum payment due into smaller payments over time so you can make purchases again. How much are you able to pay per month?

Sep 04, 2023 3:08:54 PM Me

I would say $75.00

Sep 04, 2023 3:10:05 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

This payment plan is requesting a monthly payment of $275.71 for 6 months.

Sep 04, 2023 3:11:00 PM Me

Mmm… that doesn’t leave me an option then. I can’t commit to $275 when I have no income and no savings

Sep 04, 2023 3:13:25 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

I see you are eligible for an Apple Card payment plan. With this payment plan, your interest rate will reduce to 0% APR for the next 12 months, and your account will get back to current with three consecutive monthly payments of at least $109.94 made on 9/30/23, 10/31/23, and 11/30/23. Would you be able to pay this amount for the next 12 months? Your account will be suspended for the full 12 months.

Sep 04, 2023 3:15:18 PM Me

I should be able to do that. I would not be able to make the first payment until the end of this week. Currently away from home, and will do it when I return later this week.

Sep 04, 2023 3:16:49 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Olay that is fine. What date would you like for us to schedule your payment for?

Sep 04, 2023 3:18:50 PM Me

Friday, September 8th.

Sep 04, 2023 3:19:43 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

I want to confirm that today, on 09/04/2023, you, Bert Mahoney agree to enroll in an Apple Card payment plan and you authorize that your first payment of $109.94 will be withdrawn on 09/08/2023 by Goldman Sachs Bank USA from your bank account ending in 5030. As part of the enrollment, all the payments scheduled prior to this enrollment will be cancelled. Your monthly plan payment of $109.94 is due by 11:59 P.M. ET on the due date every month. Your first payment starts on September 30, 2023 and your last payment is due on August 31, 2024 . While enrolled in this payment plan, if a payment reverses, or is unsuccessful for any reason, you will still remain in this payment plan but may become past due. Goldman Sachs Bank USA will report your past due balance and payments to credit bureau(s). During this payment plan, your spending privilege will be suspended and the APR will remain at 0%. After completing the payment plan, you will be able to use your Apple Card for new purchases and your account will be reported as current to credit bureaus. Please say “I agree” to set up the Apple Card payment plan as described.

Sep 04, 2023 3:23:40 PM Me

I agree

Sep 04, 2023 3:26:03 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

You will receive an email confirmation shortly. We are only able to schedule the first 3 payments you will have to make the other 9 manually.

Sep 04, 2023 3:26:17 PM Me

Ok, sounds good

Sep 04, 2023 3:27:10 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

Thank you for messaging. Please feel free to contact us again in the future if you need help with anything else.

Sep 04, 2023 3:27:21 PM Me

OK, thank you!!

Sep 04, 2023 3:27:23 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

If there's anything else you need, just ask.

Nov 29, 2023 10:17:44 PM Me

I never received the iPad that was purchased. I spoke to an Apple representative back in June who told me the charges would be removed after we went through some information gathering. Yet I never seen the charges come off. Like I said, I never received this iPad. It was stolen in transit to me. Yet I’ve been making payments for some thing I don’t own. It’s not in my hands. Please remove the remaining payments and credit my card account what I’ve already paid

Nov 29, 2023 10:17:45 PM (Read by you after 2 seconds) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

If Apple Card is set as the default payment for Apple Services like App Store and Apple Music, it’s charged for all new purchases and existing subscriptions. If purchase sharing is enabled, family members’ purchases are also charged to your Apple Card. Tap the transaction in Wallet to see exactly what was purchased. Tap the link below if you still need to report an issue with this Apple transaction.

Nov 29, 2023 10:17:46 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

https://reportaproblem.apple.com/?s=11

Report a Problem

Nov 29, 2023 10:24:57 PM Me

iPad never arrived

Nov 29, 2023 10:24:58 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

An Apple Advisor may be able to help you understand this charge. Would you like me to transfer you now?

Nov 29, 2023 10:24:59 PM (Read by you after 1 second) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

com.apple.icloud.apps.messages.business.extension

Support Options

Nov 29, 2023 10:25:04 PM Me

Business

Replied to a question

Nov 29, 2023 10:25:06 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

You’re now connected to the Apple Card team at Goldman Sachs.

Nov 29, 2023 10:25:06 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

A Specialist will send you a message here after reviewing your account.

Nov 29, 2023 10:25:12 PM urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

We are currently experiencing extremely long wait times. An Apple Card Specialist will be with you as soon as possible.

Nov 29, 2023 10:25:18 PM Me

Nov 30, 2023 5:01:40 AM (Read by you after 4 days, 5 hours, 32 minutes, 54 seconds) urn:biz:b15ed773-9eed-11e7-baa2-7b88b04daa8e

To receive Apple Card support through Messages, please update to the latest software version on your device and message in again.